FAQ

STORE

Where is your store located?

We are located inside Ditto Dancewear at Chermside West in Brisbane.

What are your trading hours?

Identity Costuming is open Monday – Friday 9.00 am - 5.00 pm and Saturdays by Appointment Only. We are not open on Sundays or QLD Public Holidays.

 

PAYMENT

How can I pay?

Identity Costuming accept the following secure payment methods for our website – MasterCard, Visa, PayPal & Afterpay. We have security measures in place to protect your personal information including firewalls and SSL encryption. We do not store credit card details; therefore we require payment details each time an order is placed with Identity Costuming.

Alternatively, we can provide bank account details if you would prefer to transfer the payment directly into our bank account (Direct Debit). For in-store purchases, we accept MasterCard, Visa, Eftpos and cash. Please note should you choose to pay using Direct Debit we cannot process your order until the funds have cleared in our bank account (typically this takes 2 business days).

All prices on the website are quoted in Australian Dollars (AUD) including GST.

What is Afterpay?
Afterpay is a way to order your goodies without needing to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 6/8 weeks. Please note: Afterpay is currently only available for Australian customers.


MANUFACTURING

Do I need to book an appointment?

Yes. Our workroom is quite busy & to make sure we can give you our undivided attention and our workroom runs smoothly we need you to book ahead. You will need to book an appointment when:

  • You would like to enquire or place an order for any sort of costume or alterations
  • For any fittings or collection of costumes/garments
  • For any clothing manufacturing, pattern making or sampling inquiries
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