Stock Availability

Identity Costuming endeavor to keep our stock levels up to date on the website. However occasionally there may be a discrepancy. We will process orders as they come in (on a first come first served basis) and if goods are not available we will contact you at the first available opportunity to offer you an alternative product, if the stock is discontinued and no longer available, or if the products need to be ordered or have been ordered from our suppliers and more stock is arriving at a later date, we can advise you of the projected delivery times. If for some reason we cannot offer you a suitable alternative, we will process a refund using the same form of payment used for the original order.


Where products are proved to be faulty (not applicable if damaged in transit) Identity Costuming is happy to exchange or give a full refund for that product. Returns will not be accepted if the customer orders the incorrect colour of fabric, or incorrect amount. No responsibility will be accepted for fabrics after the fabric has been cut or changed in any form. If authority is given for goods to be returned due to the incorrect colour of fabric or incorrect size ordered, all postage costs are the responsibility of the customer. Returns will be accepted only if:  

  • Products are found to be faulty
  • Returned in its original packaging
  • Not included in non returnable items above
  • Within 7 days of invoice date


  • All shipping costs are the responsibility of the customer & are not refundable.
  • We are not responsible for lost or stolen returns.  We suggest insuring your return item or ship via a carrier with tracking capability.

We accept no responsibility for damages of goods in transit


Identity Costuming 

P O BOX 1091

Chermside West QLD  4032


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